D'chica's Exchange Policy

Understanding D'chica's Exchange Policy

Refund, Cancellation, Exchange & Shipping Policy

By placing an order on our website, you agree to the following terms:

Return & Refund Policy

At D’chica, we strive to provide the best customer experience. Please review our return and exchange policy carefully before initiating a request.

Exchange is allowed only once for eligible items. Exchange is not applicable to freebies which are gifts and can be sent in colours and sizes as per availability.

For second exchange, customer has to bear the to & fro logistics cost min 100-maximum upto INR 300. Customer can also self-ship if they do not want to pay the second exchange logistics charges to Dchica.

Refund is given in the form of store credit only. Store credit is valid for 12 months from the date of issuance. Expired store credit cannot be redeemed or converted to cash. Refund to original payment method is applicable only in cases of customer refused delivery of prepaid orders or where a confirmed manufacturing defect claim results in a replacement not being feasible as determined by D'chica's QC process.

Please Initiate exchange through the Exchange Portal

https://www.dchica.in/apps/return_prime

1. Refusal of Delivery (Prepaid Orders)

If a prepaid order is refused at the time of delivery, it will be returned to us (RTO).

If the first delivery attempt has been made within the committed 10-day delivery timeline, the following applies:

  • Refund if applicable will be processed after deducting two-way shipping charges (forward + return).
  • Minimum deduction of INR 300 or actual charges, whichever is higher

    The remaining amount will be issued as store credit by default.

  • Exception: If delivery is delayed beyond the committed timeline, the customer paid amount will be refunded to source without any deductions. 

Refund Timeline in Exceptional applicable cases as detailed in the policy

  • Refund timeline is 7 working days after the same is initiated by D'chica. Refunds will be issued as store credit unless the claim qualifies for source refund as defined in Sections 1 and 4 of this policy."

2. Order in Transit (Cancellation / Address Change)

  • Orders already dispatched within the committed timeline cannot be cancelled or modified without logistics implications
  • Same terms as Refusal of Delivery will apply

3. Exchange Policy

  • Request must be raised within 7 days of delivery.
  • Product must be unused, unwashed, with original tags intact

*The 48-hour reporting window for damaged or incorrect products is a strict condition precedent. Failure to report within 48 hours of confirmed delivery (as recorded by courier tracking) will disqualify the claim, regardless of the general exchange window. The 7-day exchange window applies exclusively to size-related exchanges for eligible non-hygiene/non sale/non freebie/ otherwise mentioned non exchangeable items and does not extend the reporting period for damage or incorrect product claims.

Process:

  • Reverse pickup will be arranged
  • Replacement will be shipped after quality check (QC)
  • If the order is delayed due to reasons from our warehouse or operational end, we reserve the right to manually extend or reopen the exchange window as a one-time exception.
  • This exception will be applicable only in cases where the delay is caused by our end, and not due to courier delays, customer unavailability, or other external factors.
  • Such exceptional cases will be considered within a maximum period of 30 (thirty) days from the date of delivery.
  • Second exchange can be allowed as an exception, however, logistics cost for the second exchange has to be borne by the customer as detailed above.
  • If the product you have chosen is of higher value than your original product, difference amount has to be paid in advance. Deals and freebies cannot be applied again to the exchange. Amount calculated by our exchange app is final.
  • No returns allowed. Exchange only.

  • Items purchased under Steal Deal, Last Sale, or Grab @299/ other Grab offers are not eligible for exchange.

Important:

  • If exchange shipment is refused → No refund, only store credit
  • If product fails QC → shipped back to customer (delivery charges applicable)

4. Non-Returnable / Hygiene Products

Due to hygiene reasons, the following are not eligible for return or exchange:

  • Panties, period panties
  • Bodysuits and intimate innerwear
  • Bra accessories
  • Mystery boxes
  • Freebies (random sizes, random colors non-exchangeable)

Exceptions for exchange policy:

  • Manufacturing defect (Manufacturing defects are limited to issues present at the time of delivery and limited to stitching and fabric tear with clear evidence of no tampering. Product fit is subjective and cannot be deemed as a manufacturing defect. Any damage arising due to use, trial, washing, stretching, or external handling after delivery will not be considered a defect. All claims are subject to quality inspection, and products showing signs of use, alteration, or tampering will not be eligible for replacement or refund.
  • For hygiene products (panties, period panties, bodysuits, intimate innerwear), manufacturing defect claims are valid only where (a) an unboxing video clearly showing the sealed package being opened is provided at the time of raising the claim, and (b) the defect is visible in that video. Claims raised without unboxing video proof will not be processed for hygiene category products. This requirement exists because returned hygiene products cannot be resold or inspected for prior use.
  • Incorrect product delivered. The same is subject to verification with images and if the product description and information published on the website does not match the product delivered.
  • In these cases the product will be replaced within 7 days of receiving the defective product in the warehouse and the same passing qc inspection of manufacturing defect.
  • Refund will be offered if replacement is not feasible, delayed, or if the originally reported manufacturing issue persists after replacement.
  • QC approval applies to verification of defect claims. Refunds or replacements will be processed only if the claim is validated as per defined defect criteria.

Returns will not be accepted for reasons like size issues, dislike, or personal preference.

5. Damaged / Incorrect Product

  • Report within 48 hours of delivery
  • Provide images/videos for verification
  • Incorrect product claims must be raised within 48 hours of confirmed delivery with photographic evidence. Claims raised after this window will not be eligible for replacement or exceptional cases refund where replacement is not feasible.

Resolution:

  • Replacement OR
  • Refund / store credit (based on verification, issued within 7 working days of verification). Source refund applicable only where replacement is not feasible.

6. COD Orders

  • Repeated refusal of COD orders may result in COD being disabled
  • Only prepaid orders may be allowed in such cases

7. Delivery & Force Majeure

  • Delivery timelines are estimates; however, a maximum delivery timeline of 10 days from the day after the order is placed is committed.
  • Delays due to logistics, weather, holidays, or strikes are not grounds for cancellation without charges
  • Unreachable customer will be treated as a delivery attempt

8. General Conditions

  • Shipping charges are non-refundable
  • Refunds depend on QC approval
  • Refund amount is based on actual paid amount after discounts
  • Logistics/handling charges may be deducted
  • A delivery attempt will be considered valid only if recorded by the courier partner with attempt details.
  • Accounts with repeated refusals, excessive defect claims, or suspected misuse may have refund requests restricted and may be serviced through store credit or prepaid-only options at the company’s discretion.
  • QC approval applies to verification of defect claims. Refunds or replacements will be processed only if the claim is validated as per defined defect criteria.
  • Product fit, comfort, or sizing issues are subjective in nature and shall not be considered manufacturing defects.
  • By placing an order on this website, you agree to resolve any disputes arising from this transaction first through D'chica's customer support channel on Whats App/Email (customercare@dchica.co.in) and allow a resolution period of 15 working days before escalating to any third party, payment gateway, consumer forum, or legal authority. Any chargeback initiated before exhausting this internal resolution process will be contested by D'chica with all available evidence including delivery confirmation, communication records, and policy acknowledgement at checkout.
  • If a defect claim is declined after QC inspection, D'chica will share photographic evidence of the QC assessment with the customer. If the customer disputes the QC finding, they may raise a formal escalation at customercare@dchica.co.in within 48 hours of receiving the QC outcome. D'chica's final QC decision, supported by documented evidence, will be binding and will be used as the primary evidence in any subsequent consumer dispute.
  • D'chica commits to acknowledging all support queries within 2 working days and providing a resolution or status update within the 15 working day period. If D'chica fails to respond within this period, the customer may escalate without prejudice
  • Exchange value is calculated basis the actual amount paid for the original product, not the MRP or any promotional price. The replacement product is charged at the current listed price at the time of exchange. No discount codes, sale prices, offers, or referral benefits from the original order carry over to an exchange transaction.

The company reserves the right to refuse service, cancel orders, or limit transactions in case of misuse or repeated refusals.

📌 FAQ (Quick View)

🚚 Refusal / Cancellation After Dispatch

  • Cannot cancel after shipping without charges
  • ₹300 minimum deduction (or actual)
  • No deduction if store credit is chosen

🔁 Exchange Policy

  • Request within 7 days
  • Reverse pickup → QC → Replacement
  • Refused exchange → store credit only

❌ Non-Returnable Products

  • Innerwear, panties, bodysuits
  • Accessories, mystery boxes
  • Freebies

Only items with confirmed manufacturing defects(as detailed in section 4), supported by unboxing video, are eligible for hygiene product claims.

⚠️ Damaged / Wrong Product 

  • Report within 48 hours
  • Replacement or refund/store credit

💳 Refund Timeline

  • Within 7 working days after QC or RTO

🚫 COD Policy

  • Repeated refusals → COD disabled

Need Assistance?

Our customer support team is happy to assist you.

Email: customercare@dchica.co.in

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