D'chica's Exchange Policy

At D’Chica, we prioritize hygiene above all else because we understand that innerwear is a personal and intimate purchase, much like a toothbrush. Just as you wouldn’t share your toothbrush, ensuring the utmost hygiene for innerwear products is crucial. Hence, we have strict policies in place to maintain the highest standards of cleanliness and hygiene for our customers.

 General Policy:
WE DO NOT ACCEPT RETURNS/REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE AND CREDIT-NOTE under special circumstances, which can be ONLY be redeemed on D’Chica’s Website.

D’Chica accepts Exchanges ONLY

  •       No Returns or Refunds: We do not accept returns and refunds for any product because of hygiene issues in innerwear and intimate products.
  •       Hygiene Policy: Due to hygiene issues, we only provide exchanges, not refunds or returns.

 

Panties and Inner Bottomwear Products:

  •       No Returns or Refunds: We do not accept returns, refunds, or exchanges for panties, period panties, long panties, seamless panties, Reusable Period Pads or any inner bottomwear products.
  •       Credit Note or Replacement: If a product is inaccurate, damaged, or the wrong size was sent, we will provide a credit note or send a new product. Credit note can ONLY be redeemed on D’Chica’s Website.

 

Bras and Camisoles:

  •       No Returns or Refunds: We do not provide returns or refunds for bras.
  •       Exchanges and Credit Notes: Exchanges or credit notes are only offered if:
  •       The bra delivered is inaccurate.
  •       The bra is damaged.
  •       The wrong size was sent.


Reporting Issues:

  •       Contact Customer Care: For any issues, contact D’Chica customer care at customercare@dchica.in within 7 days of delivery with your order number and product pictures.
  •       Post 7 Days: No exchange requests will be entertained after 7 days.

 

 

Third-Party Purchases:

  •       No Returns: Products purchased from third-party websites or physical stores are not eligible for return, refund or Exchange on the D’Chica Website. 

 

Reporting Missing or Wrong Orders:

  •       Immediate Reporting: Missing items and wrong orders must be reported immediately within 24 hours of delivery.
  •       Post 24 Hours: Reports made after 24 hours will not be entertained.

 

Product Liking:

  •       No Refunds or Exchanges for Disliking: We do not refund or Exchange if the customer does not like the product.

 

Rules for Exchanges:

  •       One-Time Exchange: A product can only be exchanged once per order.
  •       No Exchange or Refund: No exchange or refund for used products.
  •       No Exchange or Return: No exchange or return for minor colour and design variations due to display differences.
  •       Incorrect/Outdated Addresses: No refund for incorrect or outdated addresses.
  •       Delivery Attempts: No refund after three delivery attempts by our courier agents.

 

Shipping Charges:

  •       Non-Refundable: In case of an approved refund, only the product value will be refunded. Shipping charges are not refundable.

 

Thank you for understanding our policies. For any further queries, please contact our customer care team at +916374254209 or customercare@dchica.in

For:-