D'chica Fashion Lifestyle Pvt. Ltd. is a company responsible for the website www.dchica.in. They aim to provide the best customer experience and are open to receiving feedback to help improve their products and services. If any consumer has a complaint or grievance related to the products or services offered through the website, they can contact the Grievance Officer, who is designated for this purpose.
Grievance Redressal Mechanism:
1. Definition of Grievance: A grievance or complaint includes any communication expressing dissatisfaction with the products or services offered through the website and seeking remedial action. However, it does not include incomplete or non-specific complaints, suggestions, or requests for guidance or explanation.
2. Grievance Officer: The company has appointed a Grievance Officer to handle consumer grievances. Consumers can contact the Grievance Officer Rani by e-mail at email@example.com or via phone at +91 63742 54209.
3. Filing a Complaint: Consumers can file complaints via email or telephonic communication using the channels specified on the website. The Grievance Officer will acknowledge the grievance within 48 hours of receiving it and provide the consumer with a unique ID for tracking the status of their complaint.
4. Time-Bound Resolution: The company aims to address consumer complaints and grievances in a time-bound manner. Subject to Force Majeure events, the Grievance Officer will redress grievances within 2 (two) months from the date of receipt of the grievance.
5. Closure of Grievance: A grievance will be considered closed in the following instances:
a) The complainant accepts the response from the Grievance Officer or any other person associated with the company.
b) The complainant does not respond within seven days of receiving the written response and does not raise any further grievances or complaints on the same subject.
c) The resolution provided by D'chica Fashion Lifestyle Pvt. Ltd. has been agreed upon or not disagreed with.
6. Escalation: If a consumer's issue remains unresolved despite escalating it to the Grievance Officer and the lapse of the provided time frame, the consumer can write to the senior Grievance Officer, Rajesh, at firstname.lastname@example.org or contact him over the phone at 7065569974. The senior Grievance Officer will respond within 7 (seven) business days, subject to Force Majeure events.
7. Operational Hours: The contact numbers provided for consumer assistance are operational from Monday to Saturday, between 10:00 AM to 07:00 PM, subject to Force Majeure events.
D'chica Fashion Lifestyle Pvt. Ltd. is committed to resolving consumer grievances promptly and efficiently, ensuring a positive customer experience on their website.