D'chica Open Back Mule Ballerina Flats For Girls Pink
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Graceful Steps Start With the Perfect Pair of Wings – Ballerina Footwear
Outer material - PU
Sole material - PU
In sole - PU
Strap material - Elastic
Pattern - Ballerinas & Mary Janes
Made in India
Handcrafted pointed-toe vegan footwear
You may request a return or exchange for a product purchased from D’chica within one week (7 days) from the date of delivery.
To streamline our support process and ensure that we can address any concerns you may have, we kindly request that you retain proof of certain transactions, such as reverse pickup slips or pictures of your packages.
Panties: We regret to inform you that we do not accept returns or exchanges for panties due to hygiene reasons. We encourage you to carefully select the size and style before making a purchase.
Bras: We understand that finding the perfect fit is crucial. Therefore, we offer exchanges for bras in case of size-related issues. Please ensure that the bra is in its original condition and packaging. Contact our customer service within the specified timeframe for assistance with the exchange process.
Footwear and Apparel (Outerwear only): We gladly accept returns and exchanges for footwear and outerwear apparel. The product should be in its original condition, including tags and packaging. Please contact our customer service within the specified timeframe to initiate the return or exchange process.
Return Process: To initiate a return or exchange, please contact our customer service team (details below) through the provided channels. They will guide you through the necessary steps and provide you with the required information. No extra fee is applicable for returning or exchanging in case of genuine issues.
Refund Timeline: Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be processed within 7 to 14 days and will be credited through cashfree link received on your mobile.
Exceptions: Please note that products purchased on clearance sales or special deals are not eligible for return or exchange, except in the case of manufacturing defects. If you receive a defective product, please contact our customer service team immediately for assistance.
Warranty & Guarantee: D'chica offers a warranty and guarantees only on manufacturing defects or faults present in the product before use. The warranty covers issues like faulty stitching, defective materials, or other manufacturing defects affecting functionality or quality. However, it does not cover damages caused by improper use, normal wear and tear, accidents, customer alterations, or failure to follow care instructions. Additionally, damage or defects resulting from third-party repairs or modifications are not covered by the warranty.
We hope this policy clarifies our approach to returns and refunds. If you have any further questions or require additional information, please do not hesitate to contact our customer service team at the details below.
CUSTOMER CARE :
Phone no: +917065569974, +916374254209 (Monday to Saturday, IST 10:00 AM to 7:00 PM)